Privacy policy
Privacy Policy
Last updated: 9 June 2026
We are committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use and disclose it, and the choices you have.
This Policy applies to visitors and customers located in Australia and elsewhere who use our website, make a purchase, contact us, subscribe to our communications, or otherwise interact with CHAFFIC.
1. Information We Collect
We may collect the following categories of personal information:
Identity and contact information: name, email address, phone number, billing address and shipping address.
Order and payment information: items purchased, order value, delivery details, payment status, and limited payment identifiers provided by our payment providers. We do not store full card numbers.
Account information: username, account preferences, saved addresses and order history.
Marketing preferences and communications: newsletter opt-in status, marketing preferences, email interactions and responses to campaigns.
Technical and usage data: IP address, device type, browser type, language settings, referring pages, UTM tags, pages viewed, timestamps, cookies, pixels and similar identifiers.
User-generated content: product reviews, survey responses, form submissions, customer support messages and any information you choose to share with us.
2. How We Collect Information
We collect information:
Directly from you when you create an account, place an order, subscribe to emails, complete a form, contact us or otherwise interact with us.
Automatically when you browse our website through cookies, pixels and similar technologies.
From service providers that support our website and business operations, including website platforms, payment providers, delivery partners, analytics tools and email service providers.
3. Why We Use Your Information
We use personal information to:
Provide products and services, including processing payments, fulfilling orders, arranging shipping, managing returns and sending order-related communications.
Create, maintain and manage customer accounts.
Operate, maintain and secure our website, including debugging, monitoring, fraud detection and prevention.
Improve and analyse our website, products, pricing, content and customer experience.
Send marketing updates about products, events and offers where permitted. You can unsubscribe at any time.
Respond to enquiries, customer support requests and complaints.
Comply with legal obligations, tax requirements, accounting requirements and enforce our terms.
4. Cookies and Online Tracking
We use cookies, pixels and similar technologies to operate our website, remember your preferences, measure website performance, understand customer behaviour and improve our services.
These technologies may also help us deliver relevant content and measure the effectiveness of marketing campaigns.
You can manage cookie preferences through your browser settings or any cookie preference tools made available on our website. Blocking cookies may affect some website features.
5. When We Share Information
We disclose personal information only where needed for the purposes described in this Policy, including to:
Website platform and hosting providers, including Shopify and related service providers.
Payment providers that process transactions and help prevent fraud.
Fulfilment, delivery and logistics providers that help deliver orders and handle returns.
Email, analytics and advertising providers that help us send communications, measure performance and improve our services.
Professional advisers, regulators, authorities or other parties where required by law or to protect our rights.
Parties involved in a corporate transaction, such as a reorganisation, merger or acquisition, subject to appropriate safeguards.
We do not sell personal information.
6. International Transfers
Our service providers may process information in countries outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place and that the handling of personal information complies with applicable law.
7. Retention
We retain personal information for as long as necessary to fulfil the purposes described in this Policy, including to provide services, comply with legal, tax and accounting obligations, resolve disputes and enforce our agreements.
When personal information is no longer needed, we will take reasonable steps to delete or de-identify it.
8. Security
We implement reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, interference, loss, disclosure or alteration.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Your Choices and Rights
You may have the right to request access to, correction of, or deletion of the personal information we hold about you.
You may unsubscribe from marketing emails by using the unsubscribe link in any marketing email or by contacting us.
You may manage cookie preferences through your browser settings or available cookie tools.
To exercise your rights, please contact us using the details below. We may need to verify your identity before responding to your request.
10. Children
Our website is not directed to persons under 18. If you believe we have collected personal information from a minor without appropriate consent, please contact us so we can take appropriate steps.
11. Third-Party Sites
Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies. We are not responsible for the privacy practices or content of third-party websites.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last updated” date. For material changes, we may provide additional notice where appropriate.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact us:
CHAFFIC Australia
Email: marketing@chaffic.com.au